Thank you for shopping at www.myprovoque.com. Below is everything you need to know about how and where we ship your LevEllis™ order.
Complimentary Standard Shipping
We offer free standard shipping via FedEx on all orders shipped within the United States. If you’d like your order sooner, expedited FedEx options are available at checkout for an additional cost (see below).
Processing times may be extended during holidays and promotional periods. We currently do not ship internationally — please check back for updates.
Shipping Methods & Costs
Choose your preferred method at checkout. Estimated delivery dates and expedited prices are shown live at checkout based on your address.
| Method | Estimated delivery | Cost |
|---|---|---|
| FedEx Standard | Approx. 3–7 business days after processing | Free |
| FedEx expedited (Express Saver, 2Day, Overnight tiers) | Faster; date shown at checkout | Live FedEx rate at checkout |
Order Processing
- Processing time: Orders are typically processed and shipped within 1 business day. Orders placed on weekends or holidays begin processing the next business day.
- Confirmation & tracking: You’ll receive an order confirmation when you purchase, and a shipping confirmation with tracking once your order ships.
- Holidays & promotions: Processing may take longer during peak periods, holidays, and promotions.
Where We Ship
- United States only: We ship to all 50 states, including Alaska and Hawaii. We do not currently ship internationally.
- PO boxes: Because we ship via FedEx, orders to PO boxes may not be deliverable and could require an alternate street address.
Shipping Restrictions & Order Review
We currently ship only to addresses within the United States. Orders directed to freight forwarders, mail-forwarding services, hotels, PO boxes, or other third-party reshipping locations may be subject to additional review, cancellation, or refund at our discretion.
Once an order is delivered to the shipping address provided at checkout — including a freight forwarder or reshipping service — LevEllis™ is not responsible for loss, damage, delays, customs issues, or delivery failures that occur after the package is accepted by that third party.
We reserve the right to cancel or refund orders that appear to be intended for unauthorized resale, export, diversion, or use outside our approved distribution channels.
Undeliverable Packages
Packages returned to us as undeliverable will be canceled and refunded once received and processed at our shipping hub. If you believe your address was entered incorrectly, please contact us as soon as possible — we’ll do our best to help before the order ships.
Lost, Stolen, or Delayed Packages
Once your order is handed to FedEx, delivery timing is in the carrier’s hands. LevEllis™ is not responsible for lost or stolen packages, or for carrier delays. If your tracking shows delivered but you can’t locate your package, please contact us and we’ll help you with next steps, which may include filing a claim with the carrier.
Questions
If you have any questions about your order or shipping, please contact us at customersupport@levellis.com and we’ll be happy to help.