Ecommerce Return Policy — 30-Day Satisfaction Guarantee
If you are not 100% satisfied, we’re here to help. LevEllis™ stands behind every product with a 30-Day Satisfaction Guarantee on all products purchased from our official website, www.myprovoque.com. If a product doesn’t meet your expectations, we’ll make it right under the terms below.
Our 30-Day Satisfaction Guarantee
Return requests must be initiated within 30 days of the delivery date, and the product must be mailed back within 10 days of initiating your request. Requests made after the 30-day window has closed cannot be accepted.
Eligibility Requirements
To qualify for a refund, the following conditions must be met:
- Within 30 days: The return must be requested within 30 days of the delivery date and mailed within 10 days of initiation.
- At least 50% full: The product must be at least 50% full at the time of return.
- Original container required: The return must include the original product container. Returns received without the original container cannot be accepted.
- Purchased from our official website: We are currently only able to accept returns of products purchased through the official LevEllis™ website. Items purchased from third-party sellers or other retailers are not eligible.
- Complimentary gifts: Complimentary gifts with purchase cannot be returned for refunds.
Return Shipping
- Free FedEx return shipping: Once your return is approved, we’ll issue a Return Merchandise Authorization (RMA) and a prepaid FedEx label. Return shipping via FedEx is offered at no extra charge.
- Original shipping: Original shipping charges are non-refundable.
- Lost or stolen packages: LevEllis™ is not responsible for any lost or stolen packages.
How to Start a Return
- Contact our customer service department with your order number and the reason for your return, within 30 days of delivery. customersupport@levellis.com 888-428-1815
- Once approved, we’ll issue an RMA and email you a prepaid FedEx return label.
- Mail the product back within 10 days of initiating your request. Once received and inspected, we’ll process your refund. Write the RMA number on the outside of the shipping box.
Damaged Products
We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department so we can make it right.
Refunds
Approved refunds are issued to your original payment method, excluding original shipping charges. Please allow a few business days after we receive your return for the refund to appear, depending on your bank or card issuer.
Validation and Approval
All returns are subject to validation and approval by LevEllis™. LevEllis™ reserves the right to limit or refuse a return.